When Good Employees Hide Bad Problems The story of a high performing branch with a brilliant assistant manager who absorbed the strain caused by her ineffective manager is a stark reminder that problems can be hiding in plain sight, even in seemingly successful organizations.
This dynamic highlights how employees committed to delivering results often inadvertently conceal underlying weaknesses by compensating for them.
Leaders tend to focus on employees who complain, as complaints signal real issues that need attention. However, the employee who does not complain is equally telling.